Navigating IT Made Simple

Set Your Technology Course on Auto-Pilot

Deep Dive into Our Managed Service Offerings

In the dynamic business landscape of Jacksonville, FL, our tailored Managed IT Service Plans offer robust solutions to meet the specific needs of small businesses. Starting with the Bigeye Plan, local businesses can access essential technical support to navigate the digital waters. For those seeking more advanced technology solutions, the Pacific Plan stands out as Jacksonville's most chosen offering. Meanwhile, the Southern Plan strikes a balance with its intermediate IT services while the premium Atlantic Plan mirrors the best-in-class technical standards akin to the Atlantic Bluefin Tuna. Each plan encompasses elements of IT Management, Technical Support, Cybersecurity, and End User Training, ensuring Jacksonville businesses thrive with the right technological backbone.

Bigeye Southern Pacific Atlantic
Monthly Price Starting at
$ 495
 per/mo 		Starting at
$ 995
 per/mo 		Starting at
$ 1,495
 per/mo 		Starting at
$ 1,995
 per/mo
IT Management
Fractional Chief Information Officer (CIO)
Technology Budget Planning
Asset Management & Procurement Assistance
Technology Documentation Management
Performance & Preventative Maintenance Reporting
Hardware and Software Audits and Inventory
Guaranteed Service Level Agreement (SLA)
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Technical Support
24x7 Monitoring and Management Tool
Microsoft Updates and Patching
User Management (Add, Remove, Change, Rename, etc.)
Help Desk / Remote Support (8AM-5PM)
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Server, Network, and Infrastructure Management
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Microsoft 365 & Azure Tenant Administration
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Onsite Technical Support (8AM-5PM)
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Workstation Setup / Equipment Installation *
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Project Work
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Cybersecurity
Managed SentinelOne Endpoint & Cloud Protection
DNS Web Protection
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User Behavior Analytics
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Advanced Email Threat Protection
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Cybersecurity Awareness Training
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Simulated Phishing & Dark Web Monitoring
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Managed Sophos XGS Firewall
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Zero Trust Application Control
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24/7 Security Operations Center (SOC)
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Critical Security Policy Creation & Management
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Managed Detection and Response
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Data Backup
Managed Server Backup & Disaster Recovery (DR)
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Automated Backup Verification Daily
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Business Continuity Planning & Simulated DR
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Offsite Data Storage w/ Long-Term Retention
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Microsoft 365 Backup
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Onsite Recovery Appliance
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End User Training
Self Service Knowledgebase
BTG University Standard w/ 40+ Online Courses
BTG University Premium Additional 190+ Online Courses
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1-on-1 End User Training Sessions
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Technology Enablement Sessions
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Start With The Essentials!
Upgrade Your Business!
Unleash Your Full Potential!
Experience Best In Class IT!

Navigating IT with Joy: Hear from Our Fleet of Raving Fans!

Set sail through testimonials from our delighted clients. As they journeyed through the digital seas, our managed IT services have been their trusted compass. Discover firsthand how we've made waves in their tech world, ensuring smooth sailing and happy horizons.

 

 

Diving Deeper: Exploring Our Managed IT Services

From securing your digital frontiers to empowering your team, our managed IT services are tailored specifically for Jacksonville's vibrant small businesses. Explore the five pillars that shape our comprehensive technology offerings that enhance your IT infrastructure to empower growth within your small business.

IT Management

The Backbone of Your Business

Think of IT Management as the captain of your tech ship. We bring in an expert Fractional Chief Information Officer without the full-time cost, help you plan your IT budget wisely, and assist in getting the best tools and tech for your buck. Want to know what technology you've got and how it's doing? We've got that covered with regular check-ups and a full list of your tech treasures with our monthly reporting. And for those wanting VIP treatment, our top-tier plans come with a Guaranteed Service Level Agreement, ensuring fast service and smooth sailing all the way.
IT Management

Technical Support

Your Day To Day Problem Solvers

Sleep easy knowing we're always watching over your technology. Every plan comes with 24x7 monitoring, keeping your systems in check. We handle those pesky Microsoft updates and patches, ensuring everything's up-to-date. Plus, managing users? We've got that in the bag. Starting off, our entry-level plan offers support on a pay-as-you-go basis – perfect for those just dipping their toes. But as you dive deeper, our upgraded plans cover both remote and on-site assistance. And for those who want to be future-ready, our top-tier plan even wraps in upcoming project work.
Technical Support

Cybersecurity

Your Bulkhead Against Rising Tides

Imagine having a vigilant guard for your technical treasures; that's what our managed cloud and endpoint Protection does no matter plan you choose. Want a web-surfing lifeguard? Our upgraded plans come with DNS Web Protection and User Behavior Analytics to watch over your online moves. For businesses aiming for a digital fortress, our top-tier plans boast a managed firewall and AI-driven email threat protection. And for the cream of the crop? Our highest offering rolls out the red carpet with a 24/7 security operations center — think of it as your tech SWAT team. Plus, a dedicated CISO ensures you not only have top-notch security policies in place but also manages them like a pro. Safe, secure, and ahead of the curve!
Cybersecurity

Data Backup

Your Lifeboat In Stormy Seas

Think of data as your ship's treasure, and we're here to make sure it never gets lost overboard or falls victim to digital pirates. All but our starter plan come equipped with managed backups, ensuring you're prepared for any storm. We don't just back up your data; we plan with disaster recovery and business continuity in mind. Ever run a fire drill? We run simulated DR exercises to ensure everything's in ship-shape. Plus, your precious data is stored securely off-site and checked daily to make sure those backups are solid. For those sailing in more challenging waters, our premium plans add a safety layer by backing up Microsoft 365 and offering an on-site appliance for swift recovery. Always be ready to set sail, no matter the tech tempest!

Data Backup

End User Training

Your Crew's Lighthouse For Knowledge

Navigating the vast waters of technology can be daunting for any crew member. That's why we offer a self-service knowledge base and exclusive access to BTG University, an online portal filled with 40+ courses on mastering technology such as Microsoft Word and Excel. Every sailor on your team can chart their own learning journey. And for crews wanting a more hands-on approach? Our upgraded plans include 1-on-1 training sessions and special technology enablement gatherings to ensure every member is well-equipped for the voyage. Illuminate the path, and let's set sail towards unparalleled tech proficiency!
End User Training

Anchor Your Network

Claim Your Complimentary Tech Compass Session

Setting sail in the vast sea of technology can be daunting without the right tools. Drop anchor for a moment and let us provide you with a complimentary 'Tech Compass Session'. This no-obligation assessment will chart the currents of your network's performance, identify potential security breaches, and map out a tailored IT strategy to navigate your business toward smoother seas.

Don't drift in uncertainty – schedule your session and steer confidently into the technological tides!

Chart Your Course – Schedule Now

Talk Nerdy To Me

Your Beacon for Navigating Technology Insights and Trends

Join the ranks of the informed and dive into our blog 'Talk Nerdy to Me.' Here, you'll uncover the pulse of Jacksonville's technology and cybersecurity scene – delivering sharp, accessible insights to fuel your business's success in a digital-first world.
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