Technical Support Specialist
Christian isn't your ordinary technical support specialist. With a solid 9 years in the tech arena, including an impactful half-decade serving managed service providers, he's fine-tuned his craft, evolving from a toddler who loved computers to a seasoned pro who can perform full email migrations, onboard clients, and more.
But what makes Christian special? It's his philosophy: "Technical support isn't just about fixing problems; it's about connecting with people." When Christian addresses an issue, he isn't just ticking a box; he's diving deep, asking questions, and always exuding confidence. He believes in being organized and prepared, ensuring every client feels heard, understood, and optimistic about solutions.
Armed with a trifecta of certifications—Microsoft Certified, Acronis Cyber Security, and ITIL Foundation—Christian's approach blends technical expertise with a genuine human touch. He's uniquely talented at building rapport, often diving into friendly chit-chat about a barking dog or a child's laughter in the background, reminding clients that they're speaking to a real person who truly cares.
Outside the tech bubble, Christian is a passionate gamer, sports enthusiast, and budding guitarist. When he isn't fine-tuning a client's system, he's likely enjoying quality time with his family or embracing the joys of fatherhood.
Clients describe him as knowledgeable, efficient, and a pleasure to collaborate with. His colleagues, on the other hand, appreciate his sarcastic humor, team-oriented spirit, and undeniable reliability.
In Christian's own words, "Most people dread calling tech support. I'm here to change that narrative." So, the next time you're facing a tech hiccup, remember: Christian isn't just here to offer a solution; he's here to make the journey enjoyable.